Shipping Policy

Overview

Secret Language / Time for Magic offers various shipping options that may or may not have an associated cost, depending on the order characteristics such as weight, value, and destination region. This policy describes how we ship and deliver physical products ordered through our website.

Shipping options and costs

Shipping rates are displayed when placing your order, at the second step of the cart, taking into account the chosen shipping method and any added services. The final price is shown in the summary before payment. Costs depend on the destination, weight, and value of your order. VAT is applied at the current legal rate where applicable.

How orders are processed

Orders are processed only after payment is confirmed. Once your order is shipped, you will receive an email with a tracking code (when available) so you can follow your shipment and receive updates. Delivery is typically made from the first business day after dispatch, but delivery times may vary as indicated in the shipping options or as described at checkout.

Digital Products

For digital products (e.g. access to recordings, courses, or downloadable content), access is granted after payment confirmation, as described on the product page. No physical shipping applies.

Delays and Tracking

If there are delays, we will inform you as soon as possible. When available, we provide a tracking link so you can follow your shipment. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Questions

For questions about shipping or your order, please contact us through the channels indicated on our website.

Refund Policy

Overview

Under Decree-Law No. 24/2014, Article 17 (Portugal) we do not offer returns.

Exeptions:Missing, Defective and Incorrect items

If an item is missing from your order, please contact us as soon as possible. We will arrange for a replacement or refund as appropriate.

If you receive a defective or incorrect item, we will replace or refund as appropriate. In those cases we may cover the return shipping cost.

Contact

For any questions related to this policy, please contact us through the channels indicated on our website.